Online video chat enhances customer service

March 27th, 2017 VoIP
Online video chat enhances customer service

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough.

WebRTC: internet calls without the software

March 9th, 2017 VoIP
WebRTC: internet calls without the software

Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business owners who believe in staying ahead of the times, WebRTC is worth checking out.

Do businesses need office phones any more?

February 20th, 2017 VoIP
Do businesses need office phones any more?

As VoIP stormed onto the small business scene over a decade ago, a lot of businesses wanted to get in early. The only problem with doing so was that early iterations of this technology didn’t include advanced call-forwarding and “Follow-me” features.

Tips for a cloud-based unified communications

February 1st, 2017 VoIP
Tips for a cloud-based unified communications

The number of small businesses that will move their unified communications to the cloud is predicted to increase from 10% to 48%, while medium-sized firms and large enterprises follow, albeit in smaller percentages. These numbers are not surprising because migrating unified communications to the cloud presents a host of benefits to communication systems: simplicity, flexibility, and lowered costs.

VOIP System Comparison

January 19th, 2017 VoIP
VOIP System Comparison

3 Types:

Software VOIP - like Skype, good for start-ups, businesses need more powerful with more features
On Premise/Self-Hosted VOIP - appropriate for large businesses that have the manpower and resources to implement an in-house solution. Also, could be used to save an old legacy PBX system, or to have total control of every aspect of your phone system.

Why you should update your SBC

January 17th, 2017 VoIP
Why you should update your SBC

Did you know that your VoIP systems are especially vulnerable to cyber attacks? When it comes to VoIP, hackers will go to great lengths to intercept messages over a network or even use denial-of-service attacks to shut yours down. To protect your network, firewalls and antivirus software may be your first options, but they simply can’t defend against modern voice attacks.

Skype launches new communication hub

December 27th, 2016 VoIP
Skype launches new communication hub

Skype as a desktop communication tool is largely popular with consumers and businesses alike, yet its mobile app leaves much to be desired. Whether it’s the slow VoIP service or limited communication features, there’s definitely a lot of room for improvement.

End of the Year Checklist

End of the Year Checklist

With the end of 2016 approaching quickly, I just wanted to put together a quick check list for things every small business and dental practice should consider before leaving for their Holiday Break.

Meet with your Accountant

Review and Section 179 write offs and schedule any end of the year projects for tax purposes.

Calling all VoIP users: CallKit is here

December 9th, 2016 VoIP
Calling all VoIP users: CallKit is here

Business communications have never been the same since VoIP (Voice-over-Internet Protocol) was launched in 1995. Thanks to this cutting-edge technology, businesses of all sizes are able to use IP telephony systems to significantly cut costs and increase communications efficiency and flexibility.