Tips to enhance your on-hold messages

June 13th, 2017 VoIP
Tips to enhance your on-hold messages

Customers can get frustrated over your support hotline, usually involving confusing call options, troublesome connections, or unhelpful representatives. If your phone system has problematic on-hold messaging, you’re likely to cause further annoyance to an already irate person.

Amazon’s Alexa devices as extension phones

May 30th, 2017 VoIP
Amazon’s Alexa devices as extension phones

Amazon is using its Alexa technology to ensure success at its second attempt at internet-based telephony. The company’s newly released patent details a phone system that will use the voice-controlled technology of their Alexa-powered devices to make and receive calls.

Qualities of an ideal VoIP distributor

May 16th, 2017 VoIP
Qualities of an ideal VoIP distributor

VoIP (Voice over Internet Protocol) is changing the way small- and medium-sized businesses communicate. Due to VoIP’s affordability and efficiency, VoIP distributors are selling these feature-rich phone systems like hot cakes. But before deciding to purchase one, you need to make sure your VoIP distributor has the chops your business is looking for.

Five ways to avoid VoIP eavesdropping

April 27th, 2017 VoIP
Five ways to avoid VoIP eavesdropping

With the recent headlines on cyber attacks via Voice-over-Internet-Protocol (VoIP) eavesdropping, the safety of your communication systems is clearly at risk. As cyber criminals constantly find new ways to infiltrate your business, now might be the right time to implement the proper defenses for your VoIP phone systems.

Be careful of ransomware-infested Skype ads

April 12th, 2017 VoIP
Be careful of ransomware-infested Skype ads

Since Skype is a free service for consumers, it generally has to rely on advertising to turn a profit. As a result, most users regularly see banner ads on the video calling interface. Recently, hackers have begun to exploit these advertisements by distributing fake ads that contain ransomware.

Online video chat enhances customer service

March 27th, 2017 VoIP
Online video chat enhances customer service

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough.

WebRTC: internet calls without the software

March 9th, 2017 VoIP
WebRTC: internet calls without the software

Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business owners who believe in staying ahead of the times, WebRTC is worth checking out.

Do businesses need office phones any more?

February 20th, 2017 VoIP
Do businesses need office phones any more?

As VoIP stormed onto the small business scene over a decade ago, a lot of businesses wanted to get in early. The only problem with doing so was that early iterations of this technology didn’t include advanced call-forwarding and “Follow-me” features.

Tips for a cloud-based unified communications

February 1st, 2017 VoIP
Tips for a cloud-based unified communications

The number of small businesses that will move their unified communications to the cloud is predicted to increase from 10% to 48%, while medium-sized firms and large enterprises follow, albeit in smaller percentages. These numbers are not surprising because migrating unified communications to the cloud presents a host of benefits to communication systems: simplicity, flexibility, and lowered costs.