Five ways to avoid VoIP eavesdropping

April 27th, 2017 VoIP
Five ways to avoid VoIP eavesdropping

With the recent headlines on cyber attacks via Voice-over-Internet-Protocol (VoIP) eavesdropping, the safety of your communication systems is clearly at risk. As cyber criminals constantly find new ways to infiltrate your business, now might be the right time to implement the proper defenses for your VoIP phone systems.

Be careful of ransomware-infested Skype ads

April 12th, 2017 VoIP
Be careful of ransomware-infested Skype ads

Since Skype is a free service for consumers, it generally has to rely on advertising to turn a profit. As a result, most users regularly see banner ads on the video calling interface. Recently, hackers have begun to exploit these advertisements by distributing fake ads that contain ransomware.

Online video chat enhances customer service

March 27th, 2017 VoIP
Online video chat enhances customer service

More companies will launch online video chat as a customer service platform by 2018…and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough.

WebRTC: internet calls without the software

March 9th, 2017 VoIP
WebRTC: internet calls without the software

Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business owners who believe in staying ahead of the times, WebRTC is worth checking out.

Do businesses need office phones any more?

February 20th, 2017 VoIP
Do businesses need office phones any more?

As VoIP stormed onto the small business scene over a decade ago, a lot of businesses wanted to get in early. The only problem with doing so was that early iterations of this technology didn’t include advanced call-forwarding and “Follow-me” features.

Tips for a cloud-based unified communications

February 1st, 2017 VoIP
Tips for a cloud-based unified communications

The number of small businesses that will move their unified communications to the cloud is predicted to increase from 10% to 48%, while medium-sized firms and large enterprises follow, albeit in smaller percentages. These numbers are not surprising because migrating unified communications to the cloud presents a host of benefits to communication systems: simplicity, flexibility, and lowered costs.

VOIP System Comparison

January 19th, 2017 VoIP
VOIP System Comparison

3 Types:

Software VOIP - like Skype, good for start-ups, businesses need more powerful with more features
On Premise/Self-Hosted VOIP - appropriate for large businesses that have the manpower and resources to implement an in-house solution. Also, could be used to save an old legacy PBX system, or to have total control of every aspect of your phone system.

Why you should update your SBC

January 17th, 2017 VoIP
Why you should update your SBC

Did you know that your VoIP systems are especially vulnerable to cyber attacks? When it comes to VoIP, hackers will go to great lengths to intercept messages over a network or even use denial-of-service attacks to shut yours down. To protect your network, firewalls and antivirus software may be your first options, but they simply can’t defend against modern voice attacks.