Business phones: How long should they last?

May 23rd, 2018 VoIP
Business phones: How long should they last?

Good communication remains critical to the success of a business. A company should have an efficient and effective business phone system for internal and external communication. And given the rapid developments in technology, it’s important to invest in a phone system that lasts.

What is theft of service in VoIP?

May 4th, 2018 VoIP
What is theft of service in VoIP?

Despite often going undetected, theft of service is the most common type of fraud for phone systems that use the internet to make calls. How does it really affect an organization’s VoIP network and what are the ways that businesses can prevent or minimize the risk of this type of fraud? Let’s take a closer look.

How to set up your Skype for Business

April 20th, 2018 VoIP
How to set up your Skype for Business

Long gone are the days when you have fly out for hours just to conduct business meetings. Skype for Business has now made it possible for businesses to instantly meet and close business deals over the internet. Read on to find out how you can ensure your business conversations always run smoothly.

How much does a VoIP system cost?

April 4th, 2018 VoIP
How much does a VoIP system cost?

There are so many VoIP phone systems in the market that you’re bound to come across a few with similar features and add-on services. When this happens, most business owners will compare the price and purchase the more affordable option. But you shouldn’t only be looking at the initial price of the VoIP system; you must also look at the total cost of ownership (TCO).

What is TCO?
The TCO is the overall sum of procuring, deploying, and operating a VoIP system has over its life cycle, which is typically five years.

Top 4 benefits of call recording

March 20th, 2018 VoIP
Top 4 benefits of call recording

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording.

Choosing the best VoIP option for SMBs

March 1st, 2018 VoIP
Choosing the best VoIP option for SMBs

Internet-based technologies like VoIP (Voice over Internet Protocol) are widely used by small- and mid-sized businesses (SMBs) to bolster work productivity and efficiency. There are two kinds of phones to choose from: traditional desk phones (hardphones) or software-based phones (softphones). We’ll break down which is best for your business.

VoIP: What to look for in a provider

February 14th, 2018 VoIP
VoIP: What to look for in a provider

The time has passed when small businesses had limited options for internet-based phone calls. Today, there are so many affordable and feature-rich VoIP solutions, and picking the right one often feels overwhelming. The ideal choice will be different for every business, but understanding a few key variables should help you significantly narrow down your options.

New VoIP feature released by Skype

January 29th, 2018 VoIP
New VoIP feature released by Skype

It is no secret that the internet is unsafe, with attacks occuring every second. Having a secure network that ensures privacy when communicating with others through the internet can be even harder. As a solution, Skype recently launched a new feature that guarantees total privacy when conversing.

AI-powered VoIP: what businesses can expect

January 12th, 2018 VoIP
AI-powered VoIP: what businesses can expect

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.

How many types of VoIP services are there?

December 27th, 2017 VoIP
How many types of VoIP services are there?

Should your business deploy a cloud-based or on-premises VoIP system? What’s the difference between software-based VoIP and its mobile counterpart? Which type of VoIP services will suit you most? Featured below is a compilation of all VoIP options and their details to help you answer those questions.