New VoIP feature released by Skype

January 29th, 2018 VoIP
New VoIP feature released by Skype

It is no secret that the internet is unsafe, with attacks occuring every second. Having a secure network that ensures privacy when communicating with others through the internet can be even harder. As a solution, Skype recently launched a new feature that guarantees total privacy when conversing.

AI-powered VoIP: what businesses can expect

January 12th, 2018 VoIP
AI-powered VoIP: what businesses can expect

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level.

How many types of VoIP services are there?

December 27th, 2017 VoIP
How many types of VoIP services are there?

Should your business deploy a cloud-based or on-premises VoIP system? What’s the difference between software-based VoIP and its mobile counterpart? Which type of VoIP services will suit you most? Featured below is a compilation of all VoIP options and their details to help you answer those questions.

VoIP’s evolution in 2018

December 12th, 2017 VoIP
VoIP’s evolution in 2018

While Voice over IP (VoIP) phone systems may not get as much attention as the cloud or CRM software, you’ll be happy to know there is an evolution in store for 2018. From new features to market trends, here are our predictions for VoIP in the coming year.

End of the Year Checklist for 2017

End of the Year Checklist for 2017

With the end of 2017 approaching quickly, I just wanted to put together a quick end of the year checklist for things every small business and dental practice should consider before leaving for their Holiday Break.

Meet with your Accountant

Review and Section 179 write offs and schedule any end of the year projects for tax purposes.

VoIP vocab: Open source and Proprietary

November 24th, 2017 VoIP
VoIP vocab: Open source and Proprietary

Voice over IP (VoIP) upgrades are the clear choice for businesses that want to cut telecommunications costs and improve customer service. It’s a versatile technology with incredible customizability, and although we do most of the work for you, it’s important to understand the difference between proprietary and open-source systems.

What exactly is unified communications?

November 8th, 2017 VoIP
What exactly is unified communications?

Relying solely on your phone for business communication made perfect sense decades ago. But if you carried that over today, your business would fail. This is because business communications now must include mobility, instant messages, and video conferencing.

Microsoft Teams: The new Skype for Business?

October 24th, 2017 VoIP
Microsoft Teams: The new Skype for Business?

Microsoft unveiled plenty of new developments and upgrades during last month’s Ignite conference, but one that shocked many users is what’s happening to Skype for Business. The tech giant confirmed that they are phasing out Skype for Business and going all in on their new collaboration platform, Microsoft Teams.

Premise-based or Cloud-hosted VoIP?

October 6th, 2017 VoIP
Premise-based or Cloud-hosted VoIP?

The cloud has become the infrastructure of choice for many business owners. For others, premise-based infrastructures are still favored. So when it comes to VoIP phone systems, which infrastructure is best for your business?

Installation and maintenance

On-premises VoIP phone systems are installed at your company’s office, typically managed and maintained by your own personnel.