Make the ICD-10-CM transition

The earlier you familiarize yourself with ICD-10-CM, the easier the transition will be – so you may want to start now.

To recap, the ICD-9 code sets, which were used to report medical diagnoses and inpatient procedures, will be replaced by ICD-10 code sets.

It’s time to get customer service social

Social media, typically viewed by companies as a marketing platform, has started to reach a new level of maturity and branch out. The next big step is to get a company’s customer service, traditionally a physical aspect, social. This is called social customer service and should become the next step in a company’s social media plan.

Businesses Not Allowing Social Media

One issue that’s sparked a large amount of debate is whether or not companies should allow their employees to access social media while at work. One thing’s for certain, the number of employees who actually use social media on a regular basis is large, and growing.

Social Media and Your Business

Most businesses have started to take social media seriously. They are spending time and effort developing their profiles and reaching out to customers. It makes sense for a business to have an online presence beyond their website. Are you taking advantage of all the available options the Internet has to offer? If not, it may be time to start.