Social media is now so common that it's expected that a company has a presence on at least one network. Because of the high level of use, sites have started to enter a more mature phase, where users are finding other ways to leverage the services. We will undoubtedly see a change in the way businesses use social media platforms in 2014 and new trends emerging which companies will be acting upon.
Here are five social media trends we believe businesses should track throughout 2014.
Successful content will become more helpful
One of the key rules of marketing is that you need to create content that is relevant to your target audience. If you can't show how your company, service or product will help the customer there is a high chance that they won't invest, or will look elsewhere.
Throughout 2014, we should see a shift of strategy with companies using social media to engage with customers to leverage data and create content aimed at being helpful to 'fans' and followers. This might include tips on how to use products and visual images that show fans how to use products, etc.
The key idea business owners should grasp is that they should not be using social media to promote their company, but rather using social media to help. When you can help your followers, you will see more positive association with your brand and possibly even more sales.
Planning ahead will become increasingly important
It used to be enough to simply have a social media account, but now you need to also be active. As more companies break into social media, you will need to post more content on a regular basis.
Because many managers and business owners are busy, they often lack the time to concentrate on social media, especially as demand grows. This means that companies will have to start planning ahead if they want to be successful on social media. What this means is likely hiring a new employee, or appointing a staff member, to run your social media activities. You will also need to schedule posts and content well ahead of time, as well as set budgets.
If you just post occasionally now, or have a profile that isn't that active, the first step you need to take is to schedule a day each week where content goes out. Take a look at older posts and see what worked well with your audience and create similar content. Schedule the content to be posted at roughly the same time each day. Over time, ramp up when you post - try posting new content on different days to see how reactions and interest changes. The key is to stick with it, and you will begin to see some positive returns - likely an increase in Likes, Shares and Comments.
Content will need to be mobile
It's not difficult to see that the mobile device - smartphone and tablet - has become the gadget of choice for many social media users. Some have even gone so far as to stop using social media on their computers entirely. This trend will grow throughout 2014 and what this means for businesses is that they need to be creating content that can be viewed easily on mobile devices.
Because mobile screens are smaller, and many companies are starting to create mobile oriented content, we should see some more visually oriented posts, including both movies and images. At the very least you should ensure that your content posted on social media platforms can be easily viewed by users on mobile devices and your other social related sites, like your blog, can also scale to fit on smaller screens.
Social data will play a key role in company strategies
As the number of users on social media continues to grow, we are starting to see a trend where many users are basically using social media for everything. Because these systems are online, data regarding nearly everything is being tracked and made available to companies and users. This social data can be a huge help if leveraged properly. For example, it allows you to see what users like and dislike, and the content that works best in certain regions, and different dynamics, etc. You can extrapolate this information to your products or services e.g., if post on how to use your product is liked more than other posts, you can assume that the product is seen to be good.
In 2014, companies will increasingly come to realize that they have access to this data and will start to use it to plot their marketing and social strategies. If you aren't already tracking your social data, now would be a good time to start. It will also pay to learn how to analyze it and develop useful insight.
Social integration is the next step
The first step in social media was to get users, including businesses, online and interacting. Now that this is happening, it's time to move onto the next step. For businesses this means integrating social media into their company. In 2014, that's what we predict we will begin to see businesses doing in larger numbers.
This trend has already started with businesses linking their websites to social media profiles but we predict it will go even further with companies integrating social data and plans into the organization as a whole. This will likely be the connecting of social data with other streams of data to make marketing and overall business decisions. In other words, social media will become an integral part of business.
What do you think the biggest social media trend will be in 2014? Let us know today.